International Operations Specialist responsible for 24/7 medical and security assistance. Managing cases, coordinating support solutions, and ensuring client satisfaction in a multicultural team.
Responsibilities
Handle all incoming assistance requests and manage cases efficiently, ensuring timely, accurate, and high‑quality service delivery
Coordinate medical, security, and logistical support solutions using internal resources and external providers
Communicate professionally with clients, gather required information, and ensure understanding of each request
Maintain detailed case documentation and ensure correct preparation for billing
Escalate cases appropriately and support continuous improvement by addressing customer feedback
Collaborate effectively with colleagues in medical, security, and operations teams to ensure seamless service delivery
Participate in training, follow company procedures, promote company values, and maintain a professional work environment
Requirements
1–2 years of experience in logistics, customer service, travel, healthcare, or call‑centre operations (desirable)
High school diploma required; tertiary education preferred
Excellent written and spoken English; additional languages are an advantage
Flexibility to work in a 24/7 shift‑based environment, including occasional overtime as operational needs arise
Benefits
Supportive environment
Continuous development
Opportunities to grow skills
Job title
International Operations Specialist, Commercial Aviation
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