About the role

  • Operations Supervisor overseeing outbound delivery operations for Riverstone Logistics based in Houston, TX. Responsible for managing motor carrier compliance and client communications.

Responsibilities

  • Oversee day-to-day delivery operations
  • Monitor delivery activity as it relates to evaluation of motor carrier needs and customer service
  • Lead and participate in active route monitoring daily
  • Assist Outbound Manager and GM with daily carrier communications
  • Ensure all clients are contacted regarding delivery timeframes, delays, etc.
  • Assist with audits and ensure returns processes align with requirements
  • Maintain professional working relationships with clients and other stakeholders
  • Process and monitor claims through client portal
  • Identify and escalate process discrepancies

Requirements

  • High School Diploma/GED or equivalent required
  • Strong people and operations supervisory skills
  • Experience utilizing Microsoft Office products (Excel, Teams, etc.)
  • Excellent verbal and written communications skills
  • Excellent interpersonal skills
  • Excellent customer service skills, including conflict resolution
  • Ability to adapt to changes in a fast-paced environment
  • Ability to embrace new technology
  • Operations or final mile delivery experience preferred

Benefits

  • Equal Opportunity Employer
  • Drug Free workplace

Job title

Operations Supervisor, Outbound

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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