Responsable des opérations - mandat immobilier basé à Paris pour le client principal de Nhood. Conduire des chantiers structurants et améliorer la performance opérationnelle.
About the role
- Operations Director managing operations at Crash Champions, top collision repair brand. Leading performance, growth, and team development across multiple U.S. locations.
Responsibilities
- Responsible for the overall leadership and management of assigned territory/market
- Achieve or exceed company targets and standards for performance and growth
- Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry
- Model and hold the team accountable for providing the highest level of customer service in the industry
- Recruit, manage, and develop employees for future growth within our organization
- Measures quality standards by performing in-process and final quality checks
- Facilitates and nurtures relationships with insurance accounts, agents, and customers
- Excels in a fast-paced, competitive work environment while ensuring positive employee morale
Requirements
- 10+ years of operations experience
- 5+ years of people management experience required
- Knowledge of the collision industry
- Driven personality, eager to grow, and able to work well under pressure
- Experience using CCC One
- Strong problem-solving skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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