Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Client Success Manager at Dynamic Edge managing client relationships and supporting strategic initiatives. Responsible for ensuring successful client outcomes and driving revenue expansion through service offerings.
Responsibilities
- Manages strategic processes (BlueSky, Roadmaps, Success plans, etc) for assigned client group
- Provide insights and reporting to clients to ensure that they get the most out of the service, and team members to ensure client initiatives are effectively supported
- Plan and facilitate new client onboardings, strategy meetings, and other initiatives in support of service teams
- Acts as a support and escalation point for client support teams within the company, protecting revenue and relationships
- Contribute to overall team revenue KPIs related to Project Revenue generation (web dev & PS), Procurement hardware sales & Cyber74 engagements
- Drive revenue expansion by effectively positioning new services offerings
- Lead contract lift renegotiations to support equitability and profitability in our monthly recurring revenue client base
Requirements
- Experience working in a Managed Service Provider (MSP) environment is required
- Previous experience in a customer success, business development, or technical sales capacity
- Previous experience in managing client relationships
- Fundamental knowledge on technology concepts e.g. operating systems, networking, cloud computing, etc
- An ability to connect on a human level with people at all levels of Greystone and our clients’ organizations
- An ability to create structure in challenging situations and create effective processes
- An awareness of how technology impacts business
- Strong communication skills, both verbal and written
- Organizational skills; both analytical and problem solving
- A proven ability to maintain confidentiality and discretion around sensitive client and contract issues
- A proven ability to manage multiple tasks and meet deadlines
- The ability to work in a directed autonomy environment
- An empathetic approach to solving client problems
- A positive, courteous demeanor
- A passion for solving problems
- Receptive to candid feedback
- Curiosity about technology and motivation to learn independently
Benefits
- Competitive wages
- Hybrid work environment
- Gas card
- Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
- Maternal and paternal leave
- Very generous paid time off program that is unique to the IT industry
- Sustainable work-life balance and flexibility
- Yearly work anniversary rewards
- Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more!
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