Manage the inaugural membership program for the Lucas Museum of Narrative Art. Oversee acquisition, engagement, and retention initiatives while ensuring an exceptional member experience.
Responsibilities
Support the launch of the Lucas Museum’s inaugural membership program
Oversee the strategic planning and execution of membership acquisition and engagement initiatives
Acquire new members (local and national/international)
Maximize member engagement through communications and events
Ensure a best-in-class member experience to support the department’s membership revenue and retention goals
Manage all membership campaigns across multiple channels, including direct mail, email, paid social, and onsite
Supervise and mentor the Coordinator, Membership Experience (to be hired in 2026)
Requirements
Bachelor’s degree preferred or equivalent experience
5+ years marketing and/or communications experience
Membership experience at a museum or cultural institution
Attention to detail and strong organizational
Excellent interpersonal and communication skills, especially in writing
Experience with marketing and event ideation and logistics
Ability to create systems and processes
Comfort with data and analytical
Expertise with Tessitura (strongly preferred) or similar CRM
Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)
Experience working with email software such as Prospect 2 is a plus
Experience using project management tools (Airtable, Trello, etc.) preferred
Ability to work independently and in a collaborative team environment across multiple programs and departments.
Demonstrated ability to prioritize and successfully execute competing tasks/projects in a fast-paced ever-changing environment
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