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About the role
- IT Operations Administrator maintaining reliable and secure IT systems for a skincare startup. Supporting device management, user setup, security, and process improvements in a hybrid working environment.
Responsibilities
- Oversee the end-to-end management of IT hardware assets
- Procure and configure new devices according to company standards
- Manage warranty claims, repairs, decommissioning, and supplier liaison
- Provide timely first-line support for IT issues (hardware, software, connectivity, etc.)
- Create and maintain documentation for setup and troubleshooting processes
- Onboard and offboard employees efficiently, ensuring access to required systems
- Manage user accounts, roles, and permissions across cloud-based and internal systems
- Implement best practices for identity and access management
- Manage renewals, upgrades, and compliance with licence terms
- Identify opportunities to consolidate tools and reduce costs
- Evaluate new tools or vendors in collaboration with relevant teams
- Deploy and support endpoint security (encryption, antivirus, patching, MDM)
- Support audits, risk assessments, and security awareness initiatives
- Lead the development and enforcement of IT policies and standards
- Continuously review and refine IT processes to improve efficiency and UX
- Introduce automation or monitoring tools where beneficial
- Collaborate with stakeholders to anticipate IT needs as the company grows
Requirements
- Hands-on experience in IT operations or system administration
- Good knowledge of laptop provisioning and maintenance (Windows / macOS)
- Experience managing SaaS applications and user permissions
- Strong troubleshooting and problem-solving skills
- Proven ability to project-manage and drive change
- Excellent communication and stakeholder management
- Organised and detail-oriented, with strong documentation habits
- A proactive, curious mindset with a passion for learning new tools
- Able to adapt to new challenges
- A sense of ownership: you see things through to completion
- Familiarity with MDM tools (e.g., Jamf, Intune, Kandji, etc.) is a bonus
- Exposure to automation/scripting (PowerShell, Bash, or Python) is a bonus
- Experience in a fast-scaling or eCommerce environment is a bonus
- Awareness of security and compliance standards (e.g. SOC 2) is a bonus
- Experience implementing IT policies and procedures is a bonus
Benefits
- 25 Days Holiday (+ all the usual Bank Holidays) – It's important to take a break and recharge, that's why we offer a generous holiday allowance
- Free Breakfast & Lunch – It’s important you are well fueled for the day so we've got your breakfast and lunch covered. Plus drinks and snacks are available too!
- Hybrid working to give you flexibility – We are all remote on Wednesday and Thursday. When we are in the office on Monday, Tuesday and Friday our core hours are 10-4. If you're an early bird you can do 7-4, and if you're a night owl 10-7 is fine too. Need more flexibility around your life – just let us know.
- Equity – We offer a competitive salary and a generous share award package that means every employee has a stake in the business. We really are all in this together
- Health and wellbeing focus – We offer a healthcare cash plan, cycle to work schemes plus free healthy breakfast and lunch in the office. We'll be sure to always prioritise your physical and mental health.
- £500 annual development budget for any learning, training and development opportunities. Courses, books, software – if it helps you in your role, we’ll help you get it.
- For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month.
- Culture club – Our culture club team meets every week to make sure we celebrate our big wins and milestones too, with parties, surprises and more.
- You’ll get highly discounted Skin + Me products for you, and 10 friends + family too.
- Generous employee referral scheme, if you know more fabulous people refer them to work with us too and you’ll get a bonus when they pass probation.
- Dog-friendly office with two very cute resident dogs!
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
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