Associate role in IT Infrastructure installing, maintaining, and improving site's operating environment. Focus on reliability, security, and troubleshooting user - reported problems.
About the role
- IT Manager role focused on leading workspace automation technologies in Lisbon. Collaborating with teams to drive innovation and deliver seamless workspace experiences.
Responsibilities
- Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
- Maintain the Workspace Automation roadmap.
- Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
- Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
- Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
- Develop and maintain documentation for all automation processes and workflows.
- Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
- Stay up-to-date with industry trends and advancements in automation technologies.
- Conduct training sessions and workshops to educate staff on automation tools and best practices.
- Ensure service desk SLA’s are met.
- Actively contribute to increasing the company's resilience against modern security threats.
- Manage IT assets procurement, and maintain the IT inventory up to date.
- Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.
Requirements
- Proven experience in automation technologies, project management, and team leadership, at least for 3 years.
- Experience in supporting remote workers.
- Familiar with user account provisioning and management.
- Experience managing Mac, Windows, and Linux end-user workstations.
- Hands-on experience in networking, routing, and switching.
- Knowledge of best practices around management, control, and monitoring of server infrastructure.
- Experience with firewalls, VPN’s remote implementation, troubleshooting, and problem resolution is desired.
- Familiarity with backup and recovery software and methodologies.
- Ability to assign work, coordinate the and to follow up diligently.
- Excellent problem-solving skills, with the ability to analyze complex systems and processes.
- Strong interpersonal and communication skills, capable of working with diverse teams across the organization.
- English speaking proficiency.
Benefits
- Hybrid work
- Lunch allowance provided by the company
- Extra paid leave (25 days per annum)
- Health and dental insurance
- Wellness benefits
- Transport allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Eligibility Services Coordinator at Ensemble managing day - to - day tasks for financial assistance programs. Collaborating with departments and maintaining compliance with state and federal requirements.
Public Benefit Specialist interacting with patients to assist with Medicaid eligibility and financial assistance applications at healthcare revenue cycle management company in O'Fallon, IL.
IT Support Specialist providing technical support for hardware and software systems. Collaborating with the IT team to maintain infrastructure and improve workflows in a hybrid environment.
Help Desk Specialist providing technical support to credit union staff and members. Installing systems, troubleshooting issues, and ensuring help desk operations with a focus on service.
IT Technician responsible for desktop support and troubleshooting at EMPACT Suicide Prevention Center. Delivering excellent customer service and managing service desk alerts for agency hardware and software.
Unit Manager responsible for risk quantification and automation within the Risk Division at Luminor, a leading independent bank in the Baltics.
Analyst responsible for installing and maintaining IT infrastructure at Celestica. Ensuring the reliability and security of IT operations in Laem Chabang, Thailand.
Junior IT Specialist maintaining health and reliability of Plum’s daily IT operations. Providing end - user support, managing IT assets, and contributing to project rollouts in a hybrid workplace.
IT Support Specialist addressing technical inquiries via ticket, phone, and email at deeploi. Involved in problem - solving and providing excellent customer service in IT support.