Hybrid IT Help Desk Support Agent

at Westport Properties, Inc.

• Job title: IT Help Desk Support Agent
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $16 - $20 per hour
• Degree requirement: High School Diploma
• Tech skills: MacOS
• Location requirements: Hybrid, San Antonio, United States

About the role

• IT Help Desk Support Agent providing technical assistance and support to employees and IT vendors. Requires knowledge of computer hardware, software, and troubleshooting issues in a hybrid setup.

Responsibilities

• Provide functional IT Support to all user levels within the Organization
• Provide exceptional Customer Service to our end-user
• Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remote and in-person
• Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
• Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
• Small percentage of travel may be required depending on project assignment
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Requirements

• Has familiarity in a technical role (i.e., Computer Repair, Systems Management, IT Support, etc.)
• Knowledge in matters related to: Computer Hardware, Telecommunication, Logistics, Networking
• Knowledge of Microsoft Windows family of Operating Systems
• Knowledge Microsoft Office 365
• Ability to understand and convey Company Policies and relevant industry standards
• Ability to analyze and configure data for reporting purposes
• Ability to handle all Department and Company matters with confidentiality and in a timely matter
• Ability to effectively communicate while exercising diplomacy, sound judgment and tact
• Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
• Ability to meet deadlines on time with minimal supervision
• Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs
• General office and telephone skills are required
• Basic Computer Skills are required
• Logistics experience preferred but not required
• Excellent written and verbal communication skills
• Exceptional organizational and prioritization skills
• Proactive, self-starter, goal oriented
• Maintain a positive attitude and composure in an IT Support role
• Uphold Companys Mission Statement and Core Values
• High School Diploma with some college required
• Preferred Associates and/or bachelors degree in Computer systems or similar field
• IT Certification preferred but not required (CompTIA A+ certification, Microsoft Certified IT Professional, Cisco certified network associate, etc.)
• Minimum 1-2 years of experience in a technical role (i.e. Help Desk, Technical Support)
• Relevant experience in matters related: Networking (LAN concepts, Wifi), Windows (MacOS a plus), PC Hardware

Benefits

• $7,800 contributed annually toward health benefits: medical, dental, vision
• Company paid life insurance coverage up to $50,000 per employee (basic life and AD&D)
• 401(k) plan with employer match
• Generous paid time off offered earn 3 weeks per year beginning at hire date
• Up to 10 paid holidays
• Paid ongoing professional development and training
• Rewards and recognition
• Company sponsored events throughout the year (holiday parties and gifts, company picnic, team building, etc.)
• Potential for growth and advancement
• Discretionary bonus based on several factors