Intern in HR at CAIXA Consórcio supporting organizational culture, climate, training, and development initiatives. Engaging in strategic projects to promote staff development and cultural strengthening.
About the role
- HRSD Process Excellence lead optimizing HR Service Delivery through data and technology. Responsible for process standardization aligned with organizational goals and operational excellence expectations.
Responsibilities
- Serve as a process consultant/SME to HRSD teams in identifying their own process opportunities as well as drive improvements and sustainable results
- Partner with HRSD teams to launch new CI projects and provide support including workshop facilitation, current state discovery
- Utilize standard HR process classification across the service delivery model
- Identify opportunities to simplify, automate, and digitize HR services to enhance efficiency and employee experience
- Apply Lean, Six Sigma, or other process improvement methodologies to eliminate inefficiencies and reduce service gaps
- Conduct root-cause analyses on recurring service issues and implement corrective action plans
- Partner with HR Technology teams to implement new digital tools, self-service capabilities, and automation solutions
- Support development of business cases within HRSD and in partnership with other COEs
- Collaborate and communicate with HR Business Partners, Centers of Excellence (COEs), and Service Delivery Leaders to align process optimization priorities with organizational needs
- Act as a key liaison with IT, Payroll, Finance, and external vendors to ensure end-to-end process alignment
- Engage HR leadership with insights and recommendations to inform strategic decision-making
Requirements
- Bachelor’s degree in Human Resources, Business or related field (Master’s preferred)
- Significant experience in HR operations, service delivery, or process improvement roles.
- Proven expertise in process excellence frameworks (Lean, Six Sigma, Agile, etc.) and HR service delivery models.
- Strong understanding of HR systems and technologies (Workday, ServiceNow, SuccessFactors, or similar).
- Analytical mindset with strong problem-solving, data interpretation, and process-mapping skills.
- Excellent stakeholder management and communication abilities.
- Strong project management and change management/communication experience.
- English proficiency required; working knowledge of Spanish a plus
Benefits
- Ability to work remote
- Competitive compensation and benefits package
- Total Rewards to support your career and wellbeing
- Professional development and growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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