Trainee in Customer Success at a cloud software company focusing on software solutions. Involved in mentoring, customer support, and project management.
About the role
- Global Customer Success Manager collaborating with teams to drive engagement for Life Sciences accounts. Leading strategies and establishing relationships to ensure successful product adoption.
Responsibilities
- Leading the overall Customer Success strategy for assigned global Life Sciences accounts, ensuring the successful adoption and use of Emerson products, by co-developing Success Plans with customers and marshalling Emerson resources in support.
- Engaging in proactive communication tailored to customer's requirements and facilitating meetings with senior stakeholders that review progress, share key insights, and align on future actions.
- Establishing yourself as a trusted advisor, demonstrating empathy, critical thinking, and active listening to understand customer needs and provide tailored solutions.
- Partnering with Emerson account team members, including the Global Strategic Account Leader (GSAL), Site Account Managers (SAM), Site Success Managers (SSM), and Product Success Managers (PSM) to complete overall account strategies.
- Orchestrating a worldwide network of Sales, Marketing, Professional Services, Product, Operations, and Support functions to resolve issues, handle partner concerns, and advise product development of potential improvements.
- Defining and reporting customer achievement of key performance indicators, providing insights both internally and to customer partners.
- Championing customer needs by listening, raising key insights, and sharing feedback throughout the global Emerson organization.
Requirements
- Bachelor’s Degree in Engineering or technical field and 10+ years of experience in the Life Sciences industry
- A minimum of 8 years of relevant experience in customer success, account management, business development, and/or a customer facing leadership role.
- Ability to travel up to 25%, as required for global account engagements
- Excellent written and verbal communication skills
Benefits
- Our commitment to ongoing career development
- Growing an inclusive culture
- Environment that encourages innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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