Customer Success Manager supporting clients in telecom and AI solutions. Involves customer development and ensuring excellent experiences.
About the role
- Customer Success Manager ensuring client success at XTEL with digital solutions, relationships, and technical support. Drive project success while maximizing value realization and customer advocacy in Consumer Goods sector.
Responsibilities
- Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions.
- Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience.
- Take personal ownership of customer issues, proactively identifying and resolving challenges.
- Build and maintain long-term, trust-based relationships with clients, serving as a credible advisor.
- Leverage your technical expertise to communicate complex concepts clearly and empower customer teams.
- Drive project success by coordinating with internal stakeholders across Product, Sales, and Support.
- Advocate for client needs within XTEL, influencing product and process improvements.
- Support client retention and growth by maximizing value realization and customer advocacy.
Requirements
- Master’s degree in Computer Science, IT, Engineering, or a related technical discipline.
- Strong technical foundation; able to understand and explain complex software solutions.
- 5+ years’ experience in Customer Success, Presales, Inside Sales, Business Development, or Category Management, ideally within SaaS or Consumer Goods sectors.
- Experience working with CRM systems and customer success platforms.
- Multilingual proficiency strongly preferred; fluency in English required.
Benefits
- Hybrid or full remote working set-up;🏡
- Flexible working hours;⌚
- Competitive Salary Package and Bonus scheme;💸
- A challenging role in a fast-growing AI-driven company; 🪄
- A diverse and international team with strong ownership and a can-do mentality.🌏
- Opportunities to contribute meaningfully to the organization’s growth and development.🚀
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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