Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Global Ops CoE Supervisor leading CarBravo Remote Field Force operations in Manila. This role requires hybrid work with significant dealer engagement and operational leadership responsibilities.
Responsibilities
- Develop CarBravo Process Acumen and Knowledge
- Establish programs and execute strategy improving dealer engagement and satisfaction
- Establish metrics relevant to dealer performance to monitor day to day operations
- Work with senior leadership on updating tracking mechanisms and metrics regularly
- Provide guidance and direction to Remote Field Consultants on initiatives
- Lead remote Field Consultants/resources on day to day operational tasks
- Serve as main POC with other SSM initiatives impacting team operations
- Integrate across other CarBravo or SSM teams on collaboration opportunities
Requirements
- 7-12 years experience in related role or industry (Customer Service, Business Relationship Management, L1/L2 Issue Resolution, Customer Analytics)
- Degree in Business, Marketing or Equivalent Experience
- Operations and People leadership – Lead a team of about 10 individuals
- Leader level Communication - Ability to effectively communicate as a leader to various levels of the organization tailored appropriately to the audience
- Ability to solution complex problems as escalated by team or customers
Benefits
- No immigration-related sponsorship provided
- Hybrid work arrangement requires office attendance three times a week
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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