Operations Specialist at TeamViewer providing operational coordination for hardware logistics and professional services. Collaborating cross - functionally to deliver high - quality customer experience in a hybrid role.
About the role
- Director of Operations ensuring smooth Financial Aid and Student Accounts processes at Campus. Collaborate with teams to improve workflows and implement technology solutions for student success.
Responsibilities
- Partner with the Financial Aid and Student Accounts leaders to keep day-to-day operations running smoothly.
- Serve as a strategic advisor to the VP of Ops on operational risks, opportunities, and resource planning.
- Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
- Improve workflows and design scalable processes that increase efficiency and quality.
- Create and maintain SOPs that keep cross-functional teams (Admissions, Registrar, Student Success, Financial Aid, Product, etc.) aligned and consistent in how student-facing processes are executed.
- Partner with Product/Eng to roll out tech solutions that streamline operations and improve the student experience.
- Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
- Flex into new operational areas over time as Campus continues to scale.
Requirements
- 8+ years of progressive operations leadership experience, with a track record of improving or building processes in complex organizations.
- Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
- Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
- Experience implementing technology-driven process improvements.
- Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Bachelor’s degree required; advanced degree a plus.
Benefits
- Medical, dental, and vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Flexible Time Away + paid holidays
- In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
- Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- Social events - happy hours, birthday celebrations, holiday parties, & more!
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
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