Hybrid Director, Field Operations

at Disc Medicine

• Job title: Director, Field Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Watertown, United States

About the role

• Director of Field Operations at Disc Medicine driving field operations effectiveness for a biopharma launch. Responsible for reporting, analytics, systems management, and process optimization in a hybrid role.

Responsibilities

• Reporting to the Vice President, Commercial Operations, the Director, Field Support & Reporting will play a key role in supporting our first commercial launch and future growth.
• This role is responsible for driving field operations effectiveness through reporting, analytics, systems management, and process optimization.
• Define, create and produce reporting and analytics for field teams and field leadership.
• Lead incentive compensation process including design, operations, exception management, reporting.
• Lead targeting, segmentation and alignment work including development and implementation of target lists as well as alignment updates.
• Collaborate and work with internal teams and third-party vendors in supporting the operations of MDM, Data Lake, DQM, Catalog, Governance, Analytics, Commercial Reporting and any other related processes.
• Manage Veeva CRM from commercial standpoint including updating data in the CRM, responding to field requests/questions, and working with vendor and internal IT to deliver system enhancements.
• Identify and address operational problems and inefficiencies, report these to the management team and suggest solutions.

Requirements

• Bachelor’s degree required, advanced degree in a relevant discipline (marketing, quantitative analysis, etc.) preferred
• Minimum 12-15 years of biopharma commercial operations experience
• Background in global product launches in the rare disease space within a small, pre-commercial or emerging biopharma company is preferred
• Excellent project management ability
• Superior Excel modeling ability, and high level of ability in PowerPoint
• Familiarity with pulling and manipulating data from a data warehouse
• Strong experience working with end users in the business to develop and implement reporting and analysis
• Ability to communicate data via clear visuals
• Strong critical thinking and problem-solving skills
• High attention to detail, diligence and reliability
• High empathy and strong interpersonal skills
• Ability to work both independently and collaboratively with a diverse team
• Ability to work quickly and flexibly with resource constraints
• High integrity and commitment to working within full legal/regulatory compliance
• Desire to be part of a small, dynamic, mission-driven company

Benefits

• Comprehensive benefits
• Competitive compensation packages
• Flexible work environment