Customer Support Accountant enhancing user experiences in fintech. Supporting, training users and testing product features with structured career development.
About the role
- Customer Support Specialist ensuring great customer experiences through various communication channels. Collaborating with teams to resolve issues and enhance service efficiency.
Responsibilities
- Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
- Liaise with our mobile operator, merchants, and other partners as required to help quickly resolve any problems that customers have using our service.
- Perform marketing activities with close collaborations with our marketing team.
- Assist in conducting and carrying out transaction tests to identify any potential issues with payment channels
Requirements
- At least 2 years experience in a digital or online customer-focused support role
- Positive personality and attitude
- Flexible to changes and has a sense of urgency
- Excellent problem-solving skills
- Time management skills
- Good communication skills in English to answer customers' queries in English
- Comfortable working with rotating shifts
Benefits
- Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
- Customized Benefits: Tailor your benefits with our flexible plan.
- Growth Opportunities: Unlock your potential through clear progression paths.
- Skill Development: Access training resources to fuel your personal and professional growth.
- Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
- Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
- Benefits are reviewed and updated on a yearly basis
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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