Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Care Agent managing complex customer inquiries for German SMEs at Qonto. Supporting entrepreneurs in financial services and account management.
Responsibilities
- Handle complex customer inquiries: manage challenging cases such as account garnishments, blocked payments, and account closures.
- Support payment services: assist with payment-related questions and account activities.
- Use knowledge bases efficiently: navigate knowledge databases to provide accurate customer guidance.
- Prioritize VIP customer inquiries: handle escalations for high-priority customers.
- Contribute to continuous improvement: identify patterns in customer inquiries and share insights.
Requirements
- Minimum of one year of experience in a customer-facing role, preferably in the financial or services sector.
- Fluent German with excellent grammar, spelling, and punctuation. Strong English skills are also required.
- Empathy and professional, solution-oriented communication in challenging situations.
- Precise and meticulous work, especially in complex cases with legal implications.
- Resilience under high workloads and complex inquiries.
Benefits
- Dynamic international environment with colleagues from around the world and regular team-building events.
- Flexible working arrangement with two office days per week and the option to work remotely.
- Varied challenges with fluctuating ticket volumes (from 10 to 400 open tickets) and complex customer issues.
- Young, motivated team that supports each other and grows together.
- Continuous learning opportunities in a fast-paced fintech environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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