Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Customer Care Associate resolving inquiries about services and assisting customers via phone and digital channels. Handling escalations and maintaining customer confidentiality in a dynamic office environment.
Responsibilities
- Answers inquiries from customers about services and programs offered by Neumo
- Explain processes and procedures for loading, and changing material associated with various self-service terminals
- Performs research to respond to customer inquiries
- Provides accurate, timely information meeting the customer’s needs through problem resolution
- Escalates customer issues or concerns to next level support and/or management as appropriate
- Maintains customer confidentiality while complying with privacy regulations
- Professional and solution oriented
- Learn, retain, and apply information about programs and services
- Comprehension of virtual assistance
- Remotely access equipment to troubleshoot and resolve hardware and software issues
- Dispatch field technicians
- Perform other duties as assigned
Requirements
- Minimum of a High School diploma/GED or Associate’s Degree in lieu of required experience
- 1-3 years of experience, preferably in a customer care setting
- Strong verbal and written communication skills
- Ability to multi-task and navigate through multiple systems
- Ability to work with others in a team environment
- Demonstrates the ability to use sound judgement and discretion regarding confidential information
- Demonstrates ability to work in a fast-paced environment
- Demonstrates strong interpersonal skills with a collaborative style
Benefits
- Competitive benefits and compensation package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Executive at TD SYNNEX delivering outstanding customer service through effective post - sales support and issue resolution. Collaborating with teams to manage customer inquiries in a dynamic environment.
Customer Service Specialist for Vingcard at ASSA ABLOY Group, managing inquiries and orders for clients in Europe. Provide product information, recommendations, and resolutions for customer issues.
Customer Service Supervisor leading day - to - day Customer Service operations in a fast - paced environment at Dentsply Sirona. In charge of team performance, process improvements, and ensuring high levels of customer satisfaction.
Customer Service Representative at Crash Champions providing high - quality support to customers and assisting with administrative tasks. Ensuring excellent customer service and efficient communication management.
Customer Service Representative assisting customers at Crash Champions collision repair services. Managing communications, clerical support, and ensuring a professional first impression at the facility.
Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.