Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Customer Service Specialist for Vingcard at ASSA ABLOY Group, managing inquiries and orders for clients in Europe. Provide product information, recommendations, and resolutions for customer issues.
Responsibilities
- Answer phone calls and respond to customer inquiries in a professional and efficient manner.
- Enter, process, and manage orders.
- Inform customers about products, pricing, and how the website works.
- Recommend products based on the customer’s needs and requirements.
- Resolve customer issues in a timely, solution‑oriented way.
Requirements
- Positive and enthusiastic attitude with a strong customer focus.
- Previous experience in customer service (highly valued).
- Knowledge of MS Office applications, including Excel and Word.
- Ability to manage multiple tasks efficiently.
- Required: Proficiency in English to assist customers (written and spoken).
Benefits
- Generous and competitive total rewards package.
- Comprehensive and career-development resources to expand your skills and maximise your potential.
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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