Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
Responsibilities
- Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.
- Act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.
- Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
- Own, respond to and ensure progression of queries within service level agreements.
- Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
- Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes.
- Highlight and help to address root cause issues relating to after sales management queries.
- To promote the use of TD SYNNEX’s E Business customer service tools.
- Support other team members to achieve goals and maintain a strong teamwork ethos.
- To support the business by following all company policies and procedures and working to the TD SYNNEX shared values.
- Other ad hoc duties as required from time to time.
Requirements
- Prior experience of business and customer services processes.
- Track record of working successfully in a team environment
- Attention to detail
- Customer focused
- Excellent customer relations skills
- Excellent communication skills
- Excellent organisation skills
- Effective time management and prioritising skills
- SAP R3 (preferable)
- Working knowledge of Excel and Word an advantage
Benefits
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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