Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.
About the role
- Customer Service Representative at Crash Champions providing high-quality support to customers and assisting with administrative tasks. Ensuring excellent customer service and efficient communication management.
Responsibilities
- Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
- Clean workspace, this is the first point of contact our customers have with our facility.
- Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
- Provide clerical and administrative support to the General Managers and Service Advisors.
- Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
- Perform other related duties as assigned
Requirements
- Interpersonal and customer service skills.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of calls and/or emails daily.
- Attentiveness and patience
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Werkstudent im Customer Support für CUBE Bikes, Marktführer im E - Bike - Segment. Bearbeite Supportanfragen und dokumentiere Kommunikationsverläufe bei flexibler Arbeitszeit.
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