Customer Service Representative for an HVAC company handling client inquiries and scheduling technician visits. Requires strong communication skills and solution - oriented approach.
About the role
- Leader managing customer service team to drive revenue and customer satisfaction at Barry-Wehmiller's Parts division. Collaborating with cross-functional teams and ensuring high service performance standards.
Responsibilities
- Lead, coach, and develop a team of CSRs within assigned scope to deliver revenue while meeting high standards for customer satisfaction and service performance.
- Provide ongoing feedback, recognition, and performance management that builds engagement and capability.
- Establish clear roles, accountabilities, and expectations for each CSR, aligned to Packaging’s customer care commitment.
- Drive AM Parts sales results by balancing inbound customer responsiveness with outbound, growth-focused outreach.
- Monitor daily CSR activities, pipeline progress, and order fulfillment to ensure accountability and customer confidence.
- Serve as a trusted point of escalation for complex customer issues, ensuring problems are resolved with urgency and transparency.
- Collaborate with New Equipment and Aftermarket Sales teams to deliver integrated customer touchpoints.
Requirements
- 5+ years of experience in Customer Service, Sales, or related commercial roles.
- Demonstrated success leading teams to achieve measurable revenue and performance results.
- Strong working knowledge of ERP and CRM tools; experience implementing new systems preferred.
- Excellent communication skills, with proven ability to manage both customer relationships and internal stakeholder alignment.
- Data orientation with proven ability to analyze performance, identify trends, and adjust strategy.
- Bachelor’s degree required.
- Flexibility to take on evolving responsibilities in response to strategic priorities and business needs.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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