Customer Support Manager leading a geographically dispersed team in customer service at Malvern Panalytical. Focusing on strategy, KPI improvement, and customer satisfaction.
About the role
- Customer Support Advisor ensuring health and safety compliance for clients through pre-audit checks and technical support. Based in Cardiff with a hybrid work arrangement.
Responsibilities
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit
- Working through a number of pre-audit checks of customer's information to ensure everything required is collated
- Providing feedback to customers and collating any missing required information for the pre-audit checks
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited
- Provide health and safety advice and guidance to customers (full training provided)
Requirements
- Customer service, administrative experience and attention to detail are the most important skills for this role
- Ability to demonstrate consistency in applying quality processes and standards
- Ability to identify discrepancies
- Confident in handling customer enquiries via telephone and email
- Demonstrate a good standard of written English
- Team player, able to work well within a team setting
Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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