Customer Service Specialist at MCA supporting customer operations for a fast - growing wireless communications division. Engaging with customers and ensuring smooth front office operations in Charlotte, NC.
About the role
- Customer Support Specialist assisting Croatian-speaking clients via multiple communication channels in an international team. Collaborating closely with product managers for feedback and issue resolution.
Responsibilities
- Communication with customers via chat, e-mail and phone
- Problem solving of customer issues and requests
- Managing user-related documentation
- Close cooperation with other teams within the company
Requirements
- Proficiency in Croatian and English language with excellent written and verbal communication skills
- Positive attitude, passion for communication and building relationships with customers
- Flexibility and ability to work in shifts
- Team-work orientation, problem solving skills, reliability
- iGaming industry knowledge and readiness to adapt to new processes and technologies
Benefits
- 30 days of annual leave for every colleague
- Team building and informal gatherings
- Support for family and fun
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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