Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
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Hybrid Customer Success Manager, Enterprise, German Speaking – Strategic Customer Success Team
Posted 5 months ago
About the role
- Customer Success Manager working with enterprise customers in a hybrid model. Driving renewals and upsell opportunities while advocating for customer needs within Semrush's digital marketing platform.
Responsibilities
- Drive high customer retention and renewal rates by managing renewal pipeline
- Work closely with account teams to identify upsell and cross-sell opportunities
- Conduct regular business reviews with Key Accounts
- Collaborate with customer stakeholders to understand workflows
- Advocate for improvements based on customer needs
- Execute onboarding for new customers
Requirements
- 4-6+ years of experience in Customer Success, Account Management, or a related role
- Strong pipeline management skills
- Proven track record of building strong relationships
- Proven experience in relationship management
- Excellent problem-solving skills
- Strong communication skills, both verbal and written
- General understanding of digital marketing technologies
- Experience with upselling customers and generating qualified leads
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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