Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- Customer Success Manager at FactSet building client relationships and maximizing Irwin platform usage. Aiding growth and retention of customer base while managing account health and feedback.
Responsibilities
- Build relationships with current clients and help them maximize their use of Irwin
- Grow and retain customer base through value-adds and trusted advisorship
- Onboard customers successfully, making them masters of the Irwin platform
- Communicate continuously with customers to deliver value and inform on new product releases
- Work cross functionally within the company to communicate with all stakeholders in customer success
- Manage all reporting about the health of customers' accounts
- Identify opportunities or issues within the product based on customer feedback
Requirements
- Bachelors Degree required
- 3-5+ years of experience in customer success as a quota-carrying independent contributor role
- Passion to drive the business forward via expansion and retention revenue (NRR)
- Ability to build strong relationships with customers
- High energy with a hands-on approach and strategic thinking in fast-paced environment
- Outstanding persuasive verbal and written communication skills required
- Experience in investor relations, investor relations consulting, or capital markets-related technology products desired
- Experience using investor relations and financial data platforms
Benefits
- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Paid family leave
- Company-wide wellness days
- Flexible work accommodations
- Career progression planning
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.