Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- Customer Success Manager responsible for post-sale customer relationships. Ensuring product adoption, addressing customer health risks, and collaborating for renewals and upsells.
Responsibilities
- Manage post-sale relationships for a portfolio of accounts
- Drive product adoption, usage, and customer satisfaction
- Monitor customer health and address risks before they escalate
- Collaborate with Account Specialists on renewals and upsell opportunities
- Conduct regular check-ins and business reviews to align on goals and outcomes
- Leverage data and insights to prioritize outreach and inform engagement strategies
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to process improvements and internal initiatives that enhance the CS function
Requirements
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 3–5 years in Customer Success, Account Management, or similar role within a SaaS company
- Strong relationship-building and communication skills
- Customer-centric mindset with a focus on delivering value
- Ability to manage a portfolio of accounts with varying needs
- Proficiency in CRM and Customer Success platforms.
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
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