Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- Customer Success Junior managing client relationships and ensuring successful experiences with Elaw solutions. Actively involved in project monitoring and internal communications for satisfaction and compliance.
Responsibilities
- Gestão de Relacionamento com Clientes: Atuar como ponto de contato principal, garantindo atendimento consultivo e estratégico.
- Acompanhamento de Projetos: Monitorar prazos, recursos e entregas para garantir alinhamento às expectativas dos clientes.
- Gestão de Expectativas: Assegurar que requisitos e necessidades dos clientes sejam atendidos dentro dos padrões de qualidade.
- Suporte à Comunicação: Facilitar a comunicação entre clientes e áreas internas da Elaw.
- Monitoramento de Indicadores: Acompanhar métricas de satisfação, uso dos serviços e retenção de clientes.
- Participação em Reuniões Estratégicas: Conduzir reuniões de acompanhamento e revisão de contratos, propondo melhorias.
- Gestão de Riscos e Oportunidades: Identificar pontos de atenção e oportunidades de melhoria nos serviços prestados.
- Garantia de Adesão às Políticas: Aplicar normas e procedimentos internos para assegurar compliance e qualidade no atendimento.
Requirements
- Graduação completa em áreas relacionadas, como Direito, Administração, Marketing, Comunicação ou área da Tecnologia.
- Experiência prévia em áreas comerciais, atendimento ao cliente, ou relacionadas será considerada uma vantagem.
- Familiaridade com os produtos, serviços ou setor similares ao da Elaw.
Benefits
- Não especificado
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