Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
About the role
- Associate Customer Success Manager developing relationships with healthcare organizations and practices. Ensuring post-sale success and customer satisfaction with client success initiatives and partnerships.
Responsibilities
- Ensure customer satisfaction and retention within assigned book of accounts
- Partner with internal stakeholders to tailor a long-term success plan for each client that aligns with their business goals
- Document client communications and activities using Gainsight client management tool
- Prepare and manage regular customer performance review meetings
- Help clients set up integrations, APIs and other technology offerings such as telehealth
- Mitigate attrition risks by identifying product gaps and coaching customers to take advantage of all available athenahealth resources
- Work with the Sales Executive to identify growth opportunities and work with sales to identify reference clients
- Collaborate with the onboarding team to replicate onboardings in a standardized manner
Requirements
- Bachelor’s degree preferred
- 2-3 years of professional experience including working knowledge of healthcare revenue cycle and/or EMR in a sales, services or implementation role
- Executive-level communication and interpersonal skills and the ability to effectively navigate conflict
- Strong working knowledge of Salesforce and Gainsight is a plus
- Ability to work independently and as a member of an extended, cross-functional team.
Benefits
- Health & financial benefits
- Commuter support
- Collaborative workspaces
- Dog-friendly offices
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