About the role

Customer Service Representative handling customer inquiries and fostering loyalty in the energy sector. Managing contracts and providing solutions via phone and written communication.

Responsibilities

Primary point of contact for our customers – You handle day-to-day inquiries in a friendly, solution-oriented manner with a strong service mindset – by phone and in writing.
Customer retention instead of cancellations – You identify opportunities to win back customers who are cancelling and implement targeted measures to increase customer retention and satisfaction, including complaint management.
Quotation management in the energy market – You calculate and prepare tailored offers for electricity and gas in the relevant systems – quickly, accurately and market-oriented.
Contract management & master data maintenance – You support our existing customers throughout the entire contract lifecycle, maintain contract and customer data, and ensure smooth processes.
Renewal and development of existing customers – You actively support our customers beyond the contract term and identify opportunities for renewal or further development of the relationship.

You have completed commercial vocational training, e.g. as an office clerk or similar.
Ideally you have initial experience in sales or customer service – preferably from the energy industry.
You demonstrate a strong service orientation, reliability and an empathetic manner.
You enjoy active customer contact – you approach people openly, friendly and solution-oriented.
You are confident with MS Office and eager to learn new programs and tools.
As a team player you are communicative, organized and at the same time work independently and take responsibility.

Remote work: Flexible working is a matter of course for us. Depending on the position, you can choose your workplace freely within Germany – giving you the opportunity to balance work and private life effectively.
Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art facilities, a relaxation room with a massage chair, an urban roof terrace and an impressive view over Ingolstadt, including #Donautower.
Individual training and development: Together we develop a tailored training plan that fits you and your role perfectly, allowing continuous professional and personal development.
First-class equipment: From day one you will receive everything you need for efficient work. We continuously strive to improve our infrastructure so you feel comfortable with us.
Security & benefits: We support your future with a company pension scheme and disability and accident insurance that go beyond statutory requirements – so you can look ahead worry-free.
Events & culture: We regularly invite you to exceptional events, monthly cultural dinners and inspiring encounters to strengthen team spirit and create memorable moments together.
Additional benefits: Do you have specific wishes or ideas? We are open to suggestions and do everything we can to support our employees and foster long-term loyalty.