Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision.
About the role
- Claims & Customer Service Agent handling customer inquiries at getolo. Engaging with clients via phone, email, and chat while focusing on improving customer experience.
Responsibilities
- You handle customer inquiries and claims and interact with customers via inbound and outbound calls, email, and chat
- You work closely with experienced colleagues and leaders who will challenge, support, and inspire you
- You help optimize and automate our processes and contribute ideas to further improve the customer experience
- Together with your team you will achieve daily and monthly targets — with focus, structure, and team spirit
Requirements
- Initial experience in customer support or claims handling — ideally in a medical or insurance-related environment
- A confident, friendly manner and clear, empathetic communication
- A structured, independent working style and good time-management skills
Benefits
- Attractive fixed salary
- Tiered vacation entitlement starting at 28 days (up to 30 days). Time off on December 24 and 31
- Choose between a free Swapfiets bike or a subsidized BVG Umwelt- or Deutschlandticket
- Work hybrid — from your home office or our office in Berlin-Mitte
- Work up to 60 days in another EU country
- Access to free coaching sessions via nilo.health, our mental health platform
- Try our products yourself! Choose between dentolo, petolo, or vitolo
- Training budget starting at €750 per year
- Regular (360-degree) feedback
- Legendary summer and winter parties
- Regular team events
- Employee discounts via Corporate Benefits
- Two volunteer days per calendar year
- Pet-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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