Customer Support Specialist managing German client inquiries with a hybrid work model from Berlin. Supporting clients via phone and ensuring diligent documentation in the CRM system.
About the role
- Bilingual Customer Service/Sales Agent connecting top global brands with customers. Addressing inquiries and providing solutions in a high call-volume environment.
Responsibilities
- Work collaboratively as a team with a goal to achieve a high quality standard.
- Work in a high call-volume contact centre answering an average of 100 calls or more.
- Ability to connect with customers through conversations and provide financial solutions.
- Build trusting relationships with customers understanding their needs.
- Proactively offer appropriate solutions that create high customer satisfaction.
- Exercise patience and empathy that resolve customer concerns.
- Identify and maximize opportunities to cross-sell and up-sell to existing customers.
- Adhere to our client’s policies, procedures and industry compliances.
Requirements
- High School diploma or GED.
- Minimum 2 years of sales experience
- Fluent English required.
- Satisfactory background check.
- Proficient Microsoft Windows skills.
- Solid computer/internet/keyboarding skills.
- Ability to accurately type minimum 30 wpm.
- Strong work ethic with proven dependability.
- Ability to quickly learn new applications and processes.
- Strong verbal and written communication skills.
- Professional and courteous telephone manner.
- Excellent verbal skills; basic writing skills.
- Able to handle routine and repetitive tasks at varying pace
- Flexibility to work additional hours as needed.
- Maintain acceptable attendance.
- Available to work full time in Toronto/Montreal onsite location
Benefits
- Work in a state of the art office that is centrally located with close/easy transit access.
- Restaurants/Shopping/Amenities within walking distance to the office
- Paid Training
- Hybrid Role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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