Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision.
About the role
- Customer Service & Operations Credit Analyst managing customer inquiries related to lending operations. Investigating queries and providing resolutions while supporting process improvements within the team.
Responsibilities
- Responding to queries from customers promptly and tactfully
- Authorising and investigating all transactions to our KPIs
- Collecting and analysing the required information from customers and businesses
- Reviewing processes which could be automated or enhanced
- Supporting process training and knowledge sharing in the team
Requirements
- Strong customer service abilities
- Customer and industry knowledge
- Reviewing documentation, including loan application, disclosures, and credit evaluations
- Awareness of changes in trends, policies, and regulations
- Understanding of our industry and its customers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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