Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Service Representative overseeing order management and customer engagement with SAP proficiency. Responsible for resolving inquiries and maintaining relationships with high-volume clients.
Responsibilities
- Customer Engagement and Order Management
- Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
- Work directly with the most strategic, complex, high-volume and/or greater-revenue-generating customers
- Support customers with their administrative and technical questions (EDI/MyDuPont)
- Build working relationships with commercial team partners to exceed customer expectations
- Analyze customer ordering patterns to anticipate customer needs
- Serve as a liaison with customers on administrative and technical matters (EDI/MyDuPont)
- Respond to customer inquiries and complaints in a timely manner
- Review daily reports to proactively address and resolve issues
- Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
- Quickly identify and own resolution of customer issues
- Responsible for investigating and driving timely resolution of customer disputes
- Make decisions for customers’ return following a quality complaint
- As part of the account team, relay all pertinent information gathered from the customer to the account manager
- Work with Asset Schedulers and other supply chain partners
- Engage sales team on customer issues and requests
- Coordinate with warehouse and logistics partners to manage expedites
- Create and maintain customer profiles and other documentation in SharePoint or SAP
- Identify areas for improvement and implement change
- Execute complex work processes through multiple systems and technology
- Leverage multiple internal resources
- Process new customer set up and changes to existing customer master data via MDG Database
- Log into customer portals to review supplier releases
- Provide timely responses for all control & audit requests
Requirements
- Minimum 2 years of Customer Service experience or equivalent
- Proficiency in SAP R/3 or another ERP system
- Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint); SalesForce.com experience is a plus
Benefits
- Comprehensive pay and benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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