Hybrid Customer Service Representative

at Agero, Inc.

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Junior
• Salary: $17 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Remote Customer Service Representative for Kia Consumer Affairs, handling inquiries and technical support. Manage customer cases and resolve vehicle-related issues with empathy and care.

Responsibilities

• Handle inbound customer calls and outbound follow-ups, resolving concerns such as warranty coverage, repair assistance, and service campaigns.
• Serve as the bridge between customers, dealerships, and Kia, ensuring smooth communication and empathetic solutions.
• Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions.
• Partner with dealerships, Kia, and internal teams to resolve issues related to vehicle repairs, backordered parts, and service coverage.
• Record all case details and customer interactions accurately, ensuring timely follow-up and resolution.
• Help customers troubleshoot vehicle features such as the Owner’s Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.
• Use web-based systems and CRM tools to manage workflows, coordinate service requests, and track case progress.
• Thrive in a fast-paced, performance-driven environment where reliability, empathy, and quality service are recognized and rewarded.

Requirements

• Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
• 1+ year in customer service, sales, or technical support (preferably in a fast-paced contact center).
• Previous remote work experience is a strong plus.
• Genuine passion for helping others, with proven experience in customer-facing or support roles.
• Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.
• Thrive in a remote work-from-home contact center environment, collaborating effectively with peers and leaders.
• Flexibility: Availability for evenings, weekends, and peak times as needed.
• Must pass a criminal background screening.
• Personal desktop/laptop computer, wired high-speed internet, webcam, active cell phone, and wired headset required.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off
• Tuition Reimbursement
• Complimentary Roadside Assistance
• Employee Assistance & Work/Life Program (EAP)
• Career growth and advancement opportunities
• Opportunity to earn up to 4% bonus based on performance and attendance