Manager of Customer Support at MealSuite leading a team to improve customer support efficiency and delivery. Focusing on data - driven decisions and cross - functional collaboration.
About the role
- Customer Service Representative providing professional service to customers at Canon Financial Services. Handling customer interactions and billing support in a hybrid work environment.
Responsibilities
- Provide professional, courteous, responsive and accurate service to our customers
- Answer incoming phone calls, emails and mail along with any additional internal requests to meet SLA
- Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity
- Practices customer focus, collaboration and communication with team including management and minimizes distractions
- Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
Requirements
- 1 year of Customer Service/call center experience required
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
Job title
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