Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Customer Service Analyst providing support to customers in order processing and digital access. Collaborating with teams to ensure timely resolutions and a seamless customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Manage and resolve queries related to order management and digital support.
- Collaborate with internal teams to troubleshoot and resolve complex issues.
- Document customer interactions accurately and thoroughly.
- Identify and suggest improvements to enhance customer experience and operational efficiency.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Stay informed about changes in systems, processes, and product offerings.
Requirements
- Background in customer service or ability to demonstrate strong support and problem-solving skills.
- Experience working in a team-oriented environment.
- Proficiency in basic MS Word and Excel.
- Excellent written and verbal communication skills.
- Ability to manage and resolve customer complaints effectively.
- Strong attention to detail and analytical thinking.
- Self-motivated and capable of working independently.
- Adaptability to changes in business priorities and customer needs.
Benefits
- Day 1 Health care Coverage with up to 2 dependents
- Competitive retirement plan – Pearson doubles your contribution.
- Volunteering days and employee wellbeing assistance.
- Annual pay increase and performance bonus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Executive at TD SYNNEX delivering outstanding customer service through effective post - sales support and issue resolution. Collaborating with teams to manage customer inquiries in a dynamic environment.
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