Customer Support Representative providing support in German and English through various channels. Resolving inquiries, assisting customers, and collaborating with teams in a hybrid work environment.
About the role
- Customer Care Specialist supporting Spanish market at bsport, providing exceptional support through Intercom and email. Collaborating with teams to enhance customer experience and resolving inquiries professionally.
Responsibilities
- Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively.
- Resolve issues efficiently, leveraging in-depth product knowledge.
- Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.
Requirements
- Excellent communication skills and a customer-centric mindset.
- Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
- Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
- Have proficiency in Spanish as your primary language and are fluent in English (other languages are a plus)
Benefits
- Health insurance fully covered by the company.
- Flexible working model – hybrid setup with 1 remote day per week, plus 15 extra remote days per year
- Fitness perks – enjoy a special discount at a local gym to stay active and energized
- Paid sick leave, because your health always comes first.
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