Customer Experience Specialist providing support for renewable energy company Amber. Assisting customers with inquiries and issues regarding energy usage and services.
About the role
- Sales Support Representative at Ferguson assisting customers with product solutions and delivering top-notch service. Collaborating with sales and internal teams to ensure customer satisfaction and efficiency in processes.
Responsibilities
- Partner closely with sales associates to determine the best product solutions for customer needs.
- Deliver accurate and timely customer service through quotes, order entry, and account updates.
- Serve as a primary point of contact for customer questions, concerns, and service follow-up.
- Coordinate deliveries, installations, and jobsite logistics with internal teams.
- Maintain accurate customer records in CRM systems and ensure all updates, credits, and order changes are processed correctly.
- Manage high-volume phone and email interactions while balancing multiple tasks in a fast-paced environment.
- Act as a liaison between builders, outside sales, operations, and internal partners to ensure seamless customer experiences.
- Participate in ongoing Product Knowledge training to build technical expertise and support sales efforts confidently.
Requirements
- Bachelor’s degree preferred, or equivalent experience
- 3-5 years of sales and/or customer service experience
- Project Management experience is a plus
- Experience in residential building, construction, plumbing, HVAC, or related trades is a plus
- Strong written and verbal communication skills
- Proven ability to demonstrate excellence in time management, independent problem-solving, handling multiple priorities simultaneously, and professionally de-escalating customer concerns.
- Proficiency with Microsoft Office (Word, Excel, Outlook); Salesforce and DispatchTrack experience is a plus.
- Demonstrated ability to thrive in a fast-paced, dynamic environment while maintaining a customer-first mindset.
- Ability to quickly learn new products, systems, and processes.
- Strong relationship-building skills and an aptitude for identifying sales opportunities.
Benefits
- health, dental, vision
- paid time off
- life insurance
- 401(k) with company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
Job title
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