Customer Service Specialist at Ron Heyman Agency providing personalized customer service and support. Identifying opportunities to cross - sell and assisting with customer inquiries in Phoenix, AZ.
About the role
- Customer Support Associate supporting professional division sales team by handling orders and assisting customers. Opportunities for professional growth with America’s #1 Omega-3 supplement brand.
Responsibilities
- Thorough knowledge and understanding of Pro product offerings v. Retail alternative
- Explaining products, services and pricing to customers
- Identify and execute upselling opportunities. Adhere to company policies on pricing, shipping, discounts
- Ensuring each customer receives excellent customer service and an enjoyable customer experience.
- Engage in productive time management to fulfill essential job functions
- Meets or exceeds KPI’s in place based on personal performance
- Works closely with colleagues to achieve financial goals for the division
- Cross trained to support Ecom (Shopify; SAP; Zendesk, ReCharge)
- Required to work an early or late shift in order to service our customers
- Regularly meet with management to discuss opportunities for improvement
- Accurate Order Entry
- Process incoming order desk opportunities in a timely manner
- Log calls and tasks in Salesforce
- Proficiency with multi-phone systems and professional demeanor when interacting with customers, both internal and external
- Appropriately field a large volume of inbound calls
- Proficiency and understanding of Salesforce; SAP; Zendesk; Shopify and other platforms identified to support the business, upon completion of training
- Other duties as assigned or required
Requirements
- 2+ years customer service experience
- Ability to multitask in a fast-paced environment
- Proficiency and understanding of Zendesk, Shopify, ReCharge
- Salesforce and/or SAP experience a plus
- Strong verbal and written skills
Benefits
- Multiple Health Plan Options
- Dental & Vision
- Dedicated Mental Health & Wellness Plan
- Access to Multiple EAP Plans
- Employer Paid Life Insurance
- PTO
- Paid Holidays (9 holidays per year) (2 floating Days)
- Paid Sabbatical (3 weeks of paid sabbatical after every 5 years of employment)
- 401(k) Retirement Plan (employer matches dollar for dollar up to 3%)
- Free Monthly Supplements
- Product Discount Program
- Wellness Coach
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Manager providing strategic and frontline leadership at Bearingstar Insurance in Connecticut. Overseeing the CT Customer Service Department and developing exceptional service processes.
Assistant Customer Service Specialist at TDCX responsible for delivering exceptional support to customers via various channels. Focus on customer satisfaction and effective problem - solving in a BPO environment.
Assistant Customer Service Associate delivering support to customers at TDCX, a global business process outsourcing company. Responsible for customer communication and service resolution strategies in Singapore.
Customer Service Representative providing assistance in a fast - paced inbound call center for Financial Institutions. Handling account inquiries, transactions, and ensuring customer satisfaction.
Business Relationship Support Specialist at Wells Fargo managing a complex portfolio of customers and improving processes. Collaborating with internal teams to resolve customer issues and ensure compliance.
Global Customer Service Director overseeing customer service function across regions for Oticon Medical. Responsible for building a high - performing service model and leading an international team.
Retail Sales Consultant at Telstra providing customer service and tech solutions. Responsibilities include helping customers, meeting sales targets, and collaborating in a team environment.
Retail Sales Consultant providing exceptional in - store customer service at Telstra. Empowering customers with product knowledge and solutions to enhance their telecommunications experience.
Customer Service Representative for Coats providing service and support to customers across India. Managing orders, queries, and promoting digital solutions to enhance customer experience.