Customer Service Representative responsible for cleanliness and sanitation in assigned areas for SBM. Performing janitorial duties and maintaining safety and work protocols.
About the role
- Customer Service Representative at Wolters Kluwer, providing exceptional service and support. Handling inquiries via multiple channels and ensuring smooth customer interactions.
Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Document customer interactions and maintain accurate records.
- Assist customers with basic troubleshooting and problem resolution.
- Process customer orders and applications.
- Handle billing, maintenance, and account termination requests.
- Update customer information in the database.
- Provide product and service information to customers.
- Escalate issues to higher-level support when necessary.
- Follow company policies and procedures in all customer interactions.
- Participate in training sessions and team meetings.
Requirements
- E-commerce background
- Live chat CRM | Salesforce
- Customer Orientation: Strong focus on satisfying customer needs.
- Problem - Solving: Basic skills in identifying and resolving issues.
- Clear and effective verbal and written communication skills.
- Accuracy in documenting customer interactions.
- Ability to handle multiple tasks and prioritize effectively.
- Fundamental understanding of the company’s products/services.
- Basic computer and software proficiency.
- Ability to work well with others in a team environment.
- Health/Medical Background.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Job title
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