Customer Service and Operations Assistant handling inquiries and operational tasks at Sproud. Ensuring smooth order fulfillment and customer service while based in Warsaw, Poland.
About the role
- Customer Service Representative at ehotel AG managing bookings and complaints. Ensuring smooth processes and customer satisfaction in the hospitality sector.
Responsibilities
- You provide friendly, professional support to customers for booking inquiries, individual requests, and the preparation of tailored offers
- As the central point of contact between our customers and hotels worldwide, you handle questions, requests, or problems and ensure a smooth booking process
- You independently make bookings and reliably send all relevant information and documentation to customers and hotels
- You ensure a smooth payment process — from creation and verification to adjustment of payment methods
- After thorough onboarding, you take responsibility for complaints handling and work cross-functionally to resolve issues
- You make independent decisions regarding refunds, liaise closely with our booking partners, communicate directly with hotels and customers, and finalize the refund process
- Together with our product management team, you identify technical optimization opportunities to continuously reduce our complaints rate
Requirements
- You have experience in customer service, ideally in the hotel or travel industry
- You have strong technical understanding and a quick grasp of new information
- You demonstrate strong service and customer orientation, work independently, and have excellent communication skills
- You think analytically, work in a structured and goal-oriented way, and quickly find suitable solutions through precise questioning
- You enjoy teamwork as well as independent work, and are reliable and resilient
- You are fluent in German and English (business proficient); additional languages are a plus.
Benefits
- Permanent employment contract and long-term prospects
- Working hours Monday–Friday between 08:00 and 18:00 with hybrid work options
- Discounted Deutschlandticket for your commute
- Free fruit and beverages & regular company and team events
- 28 days of annual leave
- Employer contribution to occupational pension scheme
- Anniversary bonuses for long service
- Centrally located, air-conditioned office in Prenzlauer Berg
- Experience-based salary between €2,600 – €3,000 gross per month, plus performance-related bonuses after successful completion of the probationary period
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Family Support Specialist fostering child development and strengthening families through in - home visits and community resources. Join NVFS to help families thrive in the critical early years.
Advising Support Specialist at The Ohio State University Newark, providing individualized advising to assist students with academic and career interests. Supporting students in navigating university policies, procedures, and resources.
Customer Service Manager leading teams in Benelux, UK, and Switzerland for a global maritime company. Focused on customer satisfaction and commercial performance in service delivery.
Sales Associate responsible for customer service and POS operations at Goodwill retail location. Joining Goodwill to help change the lives of people with barriers to employment.
Customer Support Consultant providing technical assistance for 3Shape hardware and software. Joining a multicultural team to build strong relationships with reselling partners and end - users.
Member Support Representative responding to calls and queries for Georgia United Credit Union. Handles documentation, member inquiries, and promotes Credit Union services.
Customer Service Support Specialist providing assistance via phone to clients self - directing their care. Working in a supportive role for a family - owned organization committed to helping people live independently.
Customer Service Support Specialist helping self - directing individuals over the phone. Delivering exceptional service and managing document workflows in a caring company.
Customer Service Representative providing support in respiratory therapy at Olympic Medical Center. Ensuring accurate scheduling and compliance with healthcare guidelines in a dynamic healthcare setting.