Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
About the role
- Customer Service Representative handling internal sales administration for Brenntag South Africa. Ensuring accurate sales order processing and customer communication.
Responsibilities
- Check and confirm all received customer orders.
- Capture and process sales orders accurately onto the ERP system.
- Identify and report discrepancies relating to margins, pricing, and stock levels.
- Monitor and manage back-orders to ensure timely fulfilment.
- Assist Product Managers with inventory control by tracking usage patterns, new opportunities, and unusual order activity.
- Communicate regularly with Account Managers (AMs) and Product Managers (PMs) to optimise stock availability.
- Liaise with customers and operations to track deliveries and communicate any unforeseen delays.
- Handle customer queries and provide prompt feedback to Account Managers regarding customer activities and complaints.
- Identify potential sales leads and refer them to the appropriate Account Manager.
- Minimise operational costs and prevent unnecessary credit notes through process accuracy.
- Build and maintain strong relationships with internal and external customers.
- Ensure adherence to company service and quality standards.
- Prepare and submit weekly and monthly reports as required.
- Maintain accurate and up-to-date document management systems.
- Comply with company policies, procedures, and all Safety, Health, and Environment (SHE) standards.
Requirements
- Minimum of 2–5 years’ experience in customer service, internal sales, or sales administration (preferably within a chemical or manufacturing environment)
- Experience working with ERP systems for order processing and inventory management
- Demonstrated ability to build and maintain customer relationships and resolve issues effectively
- Exposure to working cross-functionally with sales, logistics, and product management teams
- Matric or NQF Equivalent
- Tertiary qualification or certificate in Business Administration, Sales, Supply Chain, or a related field preferred
- Must be computer literate in MS office
- Working knowledge of SAP advantageous.
Benefits
- Competitive and fair salary
- Retirement savings plan
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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