Bilingual Customer Service Representative at RBC handling life insurance inquiries via phone and email. Providing support to clients in both English and French to ensure a seamless experience.
About the role
- Customer Experience Professional delivering consistent, high-quality service in international logistics. Collaborating with customers and partners to ensure effective order management and support.
Responsibilities
- Deliver consistent, high-quality, world-class customer service to meet our customers' needs
- Execute bookings, order generation, periodic billing, and renewals
- Comply with business processes and controls to ensure best-in-class customer service and order management fulfillment
- Solve complex problems for customers and support their needs effectively
Requirements
- University degree, preferably in business management, project management, production management, economy
- Experience in serving large B2B industrial Customers
- Deep Customer Service understanding and customer centric attitude
- Business fluent (C1/C2) in written and spoken English, local language as per requirements
- 3+ years of relevant work experience, Customer Support and/or Project management preferably in an international work environment
- Extensive experience using CRM/SAP systems including implementation/upgrade
- Very good knowledge of MS office skills (Excel, Word, Outlook)
- Knowledge of Gen AI tools and overall digital literacy
- Lean management skills
Benefits
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
- 3 + 2 hybrid work arrangement to support your work-life balance
- Flexible working hours
- Fresh fruit days in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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