Market Research Manager providing strategic insights and solutions to clients at Ipsos. Leading research projects and building strong client relationships.
About the role
- Customer Experience Manager leading customer feedback initiatives for a school tour operator. Ensuring compliance and enhancing service quality through data-driven insights and training.
Responsibilities
- Acting as the central point for all customer feedback and service improvement initiatives.
- Leading customer service meetings and presenting actionable insights to stakeholders.
- Engaging with customers to resolve concerns and support retention.
- Overseeing compliance with ABTA, GDPR, Package Travel Regulations and other industry standards.
- Serving as the company’s Data Protection Officer and Access & Inclusion Officer.
- Designing and delivering customer service training across the business.
- Supporting insurance and risk management processes.
- Contributing to safeguarding investigations and promoting a culture of safety.
- Providing strategic guidance on the responsible use of AI tools to enhance customer experience.
Requirements
- A background in customer service management, compliance or quality assurance.
- Strong analytical skills and the ability to turn feedback into action.
- Experience designing and delivering training.
- Knowledge of regulatory frameworks (ABTA, GDPR, Package Travel Regulations).
- Excellent communication and conflict resolution skills.
- A practical, solutions-focused mindset and strong attention to detail.
- Experience in the travel or education sector, safeguarding, or inclusive practices is a bonus—but not essential.
Benefits
- 20 days annual leave
- An extra day off for your birthday
- Learning and development days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Accountant enhancing user experiences in fintech. Supporting, training users and testing product features with structured career development.
Talent Manager negotiating and developing business with clients in administrative and customer support sectors. Recruiting talent and managing client relationships for Robert Half.
ERP Support Specialist resolving Finance inquiries and troubleshooting with Jeeves ERP. Collaborating closely with teams to drive solutions and customer satisfaction.
Customer Support Advisor ensuring health and safety compliance for clients through pre - audit checks and technical support. Based in Cardiff with a hybrid work arrangement.
Customer Service Support Officer providing technical support for SafeContractor product. Completing desktop assessments and ensuring a first - class customer experience.
Customer Service Support Officer supporting audit services for health and safety compliance. Involves customer support via phone and email to ensure compliance documentation is accurate and complete.
Leader managing customer service team to drive revenue and customer satisfaction at Barry - Wehmiller's Parts division. Collaborating with cross - functional teams and ensuring high service performance standards.
Customer Care Associate resolving inquiries about services and assisting customers via phone and digital channels. Handling escalations and maintaining customer confidentiality in a dynamic office environment.
Customer Care Agent managing complex customer inquiries for German SMEs at Qonto. Supporting entrepreneurs in financial services and account management.