Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- CRM Solution Data and Integration Manager leading high-impact projects with Salesforce technology solutions. Driving process improvements and enabling Go-To-Market productivity in a hybrid workplace.
Responsibilities
- Drive technology solutions that enhance revenue growth, sales productivity, and customer experience, with Salesforce as the core platform.
- Identify opportunities for marketing, sales, and service process improvements through technology.
- Act as a liaison between business and IT, ensuring clarity in requirements and solution delivery.
- Own platform data models and ensure data integrity across Salesforce objects.
- Manage the product roadmap, prioritization, and delivery of key features.
- Lead requirements gathering, testing, deployment, documentation, and user enablement.
- Evaluate CRM enhancements for business impact and ROI; develop UAT plans and best practices.
- Stay current with Salesforce releases and industry best practices.
- Support training efforts in collaboration with regional CRM leads and power users.
- Measure and report on CRM performance and outcomes.
- Partner with stakeholders to drive engagement, adoption, and continuous improvement.
Requirements
- 7+ years of experience in business analysis, product management, CRM architecture, or related fields.
- Deep Salesforce expertise (Sales & Service Clouds; Experience/Commerce Cloud a plus).
- Strong understanding of lead-to-cash processes in B2B manufacturing environments.
- Experience with SAP or similar ERP systems preferred.
- Familiarity with software development methodologies and tools.
- Strong quantitative and analytical skills, including advanced Excel.
- Experience managing complex projects and change initiatives.
Benefits
- Total Rewards Package – Competitive salary and performance-based pay.
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and well-being resources.
- Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
- Employee Recognition Program – Real-time appreciation and global recognition rewards.
- Employee Discount Program – Exclusive discounts on everyday products, services, and travel.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.