Revenue Customer Success Manager driving retention, growth, and long - term value for customer accounts. Building relationships and aligning platform to customer business objectives.
About the role
- Account Manager II managing a book of insurance business at HUB International. Providing professional service to clients and supporting business expansion with Producers.
Responsibilities
- Manages a book of insurance business, and provides professional, courteous service to clients.
- Supports Producers and other support staff in obtaining, maintaining, and expanding business.
- Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal.
- Acts as liaison between clients and insurance carriers to resolve escalated complex service issues.
Requirements
- High School Diploma / GED
- 5+ years account management experience (brokerage preferred) or equivalent combination of education & experience
- Property & Causality License
- Ability to effectively and professionally communicate orally and in writing with internal and external customers.
- Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems.
- Confidence and demeanor to effectively interact with all levels within the organization.
- Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.
Benefits
- health/dental/vision/life/disability insurance
- FSA
- HSA
- 401(k) accounts
- paid-time-off benefits
- eligible bonuses
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