Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Account Manager focusing on managing a portfolio of legal clients. Driving adoption of InfoTrack solutions and ensuring client satisfaction while delivering measurable revenue growth.
Responsibilities
- Drive revenue growth – Identify opportunities within existing client accounts to expand product adoption and increase revenue through strategic initiatives.
- Engage proactively – Maintain frequent, meaningful communication with clients to understand their needs, provide support, and uncover new opportunities for value.
- Achieve performance goals – Consistently meet or exceed targets by managing your pipeline effectively and tracking progress toward quota.
- Champion the client perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.
- Foster long-term satisfaction – Support clients throughout their lifecycle, act on feedback, and resolve challenges quickly and professionally to strengthen loyalty.
- Communicate with clarity – Deliver information and insights clearly and confidently across internal teams and client interactions.
Requirements
- 2+ years of experience in sales or account management, ideally selling software to professional services clients.
- Proven track record of exceeding targets and effectively managing a portfolio of accounts.
- Strong understanding of consultative sales and the importance of building trust-based client relationships.
- Confident communicator and skilled presenter, comfortable delivering live product demonstrations via video conferencing.
- Technically adept with web technologies; prior experience selling SaaS solutions is a plus.
- Familiar with CRM tools (preferably Salesforce) and common sales processes and tactics.
- Strong collaboration and stakeholder engagement skills, with experience resolving conflicts professionally.
- Bonus: Working knowledge of the civil litigation process.
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program
- Monthly Internet Stipend for Remote Employees
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Junior Sales/Partner Manager role in a fast - growing Social Media startup connecting Boomers with Zoomers. Develop sales skills, generate leads, and manage client relationships in a vibrant team environment.
Senior Key Account Manager at CREA managing e - commerce journey and driving brand growth. Collaborating across teams to enhance customer experience and brand portfolio in Southeast Asia.
Director at Manulife managing strategic partnerships, vendor contracting, and performance oversight. Leading vendor negotiations and relationship management ensuring alignment with business objectives.
Private Client Relationship Manager at RSC Insurance Brokerage, developing relationships with high - net - worth clients and servicing their insurance needs. Collaborating with underwriters and claims specialists to ensure seamless service.
Account Manager, Biologics driving sales for Smith+Nephew in hospitals and care centers. Focusing on relationships and product education to achieve territory sales goals.
Territory Sales Manager maintaining Shaw’s profitability and market share in Bowling Green, KY. Develop customer relationships and drive sales of flooring products through daily sales calls and strategic initiatives.
Territory Manager driving growth and relationships for Shawgrass, a leading synthetic turf provider, across the Southeast region. Focused on outreach, partnerships, and product presentations.
Regional Account Manager managing long - term relationships with healthcare professionals in neurology at Alexion. Aiming for territory goals and representing Alexion's brands with a focus on rare diseases.
Relationship Manager Associate managing Corporate and Commercial Banking clients in the Healthcare segment at U.S. Bank. Analyzing financial data, managing relationships, and ensuring credit quality.