Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.
About the role
- Teamlead in Customer Service responsible for strategy and operations at zvoove. Focusing on team development and customer satisfaction in the personnel service sector.
Responsibilities
- Responsibility for the Customer Service area within the personnel services product domain
- Focus on recruiting, onboarding and further development of the team
- Optimization of organization, processes, revenue and technical framework
- Ensure that customer requests are efficiently prioritized and resolved and that SLAs are met
- Act as a role model and coach for the team
- Conduct employee reviews and team meetings in a motivating and goal-oriented manner
- Support individual development through realistic, challenging goals and targeted coaching
- Continuously develop the customer service function
- Collaborate with other customer service teams and across departments
Requirements
- At least 5 years of professional experience in a comparable role, ideally in a customer-focused environment — SaaS experience is desirable
- Extensive experience in leading and developing teams, with knowledge of project management
- Experience in process design, monitoring and optimizing workflows with a strong focus on customer satisfaction, customer retention, churn prevention, and expansion
- High level of initiative, a hands-on mentality and a structured, independent way of working
- Sound, data-driven decision making and an entrepreneurial approach
- Strong communication skills, assertiveness and a confident presence
- Enthusiasm for IT topics and working with complex software
- Fluent German and good English skills, both written and spoken
- Willingness to work on-site in Wietmarschen-Lohne at least three days per week
Benefits
- Work in an empathetic and appreciative team
- Structured onboarding and inclusion in the leadership program
- Opportunity to contribute personally to the continued development of a reflective organization
- Opportunity to participate in the benefits of our hybrid work concept, including working in the office, from home, mobile work and workation
- A variety of benefits such as pension plans, health management and employee discounts
- Well-behaved dogs are welcome at all locations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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