Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
About the role
- Customer Experience Specialist playing a key role in supporting small businesses with Xero. Engaging with customers and providing guidance through various support channels in a hybrid work setting.
Responsibilities
- Play a vital role as a brand ambassador and trusted advisor
- Provide high-quality support and guidance through various channels
- Engage in proactive call campaigns for customer actions
- Utilize modern tools and technology for customer support
- Manage and resolve customer cases using platforms like Salesforce
- Adapt to the evolving CX strategy and product landscape
Requirements
- Experience from a service environment
- Clear, concise, and authentic communication style
- Confidence to make proactive outbound calls
- Growth mindset and readiness to learn
- Committed team player who helps others
- Proficiency with IT tools (Microsoft Office or Google Suite) and experience with accounting systems or case management tools is a bonus
Benefits
- Hybrid working arrangement
- Initial training period in the office five days a week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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