Animateur de la relation client en alternance chez Castorama à La Seyne-sur-Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.
Responsibilities
Lead a team dedicated to delivering customer services
Implement the store's service offering in alignment with company strategy
Build, engage and retain the store's network of partners (tradespeople, rental companies, delivery providers...)
Demonstrate initiative and commitment to ensure a high-quality, lasting customer relationship
Analyze commercial activity and the performance of the service offering
Ensure legal and administrative compliance in the application of service procedures
Requirements
Strong customer service orientation
Commercial mindset / interest in retail
Ability to foster teamwork and unite people
Results-driven
Benefits
Supplementary health insurance and employee welfare coverage
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